Talk at work : Interaction in institutional settings / ed. by Paul Drew ; John Heritage.

Analyzing talk at work : An Introduction / Paul Drew, John Heritage -- Activity types and lenguage / Stephen C. Levinson -- On talk and its institutional occasions / Emanuel A. Schegloff -- Veiled morality : Notes on discretion in psychiatry / Jörg R. Bergmann -- Footing in the achievement of neutrality : The Case of news-interview discourse / Steven E. Clayman -- Displaying neutrality : Formal aspects of informal court proceedings / J. Maxwell Atkinson -- Answers as international products : Two sequential practices used in job interviews / Graham Button -- The Delivery and reception of diagnosis in the general-practice consultation / Christian Heath -- On the management of disagreement between news interviewees / David Greatbatch -- Interviewing in intercultural situations / John J. Gumperz -- On clinicians co-implicating recipients's perspective in the delivery of diagnosis news / Douglas W. Maynard -- Dilemmas of advice : Aspects of the delivery and reception of advice interactions between health visitors and first-time mothers / John Heritage, Sue Sefi -- The Interactional organization of calls for emergency assistance / Don H. Zimmerman -- Contested evidence in courtroom cross-examination : The Case of a trial for rape / Paul Drew -- The Rejection of advice : Managing the problematic convergence of a troubles-telling and a service encounter / Gail Jefferson, John R.E. Lee