Social BPM : work, planning and collaboration under the impact of social technology

Incluye índice y glosario.

Foreword / Clay Richardson -- Introduction / Layna Fischer -- The quantum organization: How social technology will displace the newtonian view / Keith D. Swenson -- The role of trust and reputation in social BPM / Nathaniel Palmer -- Change management processes / Keith Harrison-Broninski -- How to link BPM governance and social collaboration with an adaptive paradigm / Max Pucher -- Leveraging social BPM for enterprise transformation / Sandy Kemsley -- BPM, social technology, collaboration and the workplace of the future / John Flynn -- A model-driven approach to social BPM applications / Piero Fraternali, Marco Brambilla, Carmen Vaca -- How social technologies enhance the BPM experience for all participants / Steve Russell -- Voice of the network through social BPM / Setrag Khoshafian, Patrick Tripp, Steve Kraus -- Evidence-based service – Listening to customers to improve customer service processes / Vikas Nehru, Ajay Khanna -- Taking channel and distribution management social and contextual / Ram Ramdas, Jay Pullur -- Social technology makes the world a better place: Pro Bono BPM / Annelize Booysen, Michélle Booysen -- Dynamic clinical pathways adaptive case management for medical professionals / Roy Altman, Kenneth Altman -- A case study of BPM in a kaizen environment / Ted Roper -- Next generation social media: Alignment of business processes & social intelligence / Vinaykumar Mummigatti -- Next generation BPM suites: Social and collaborative / Manoj Das, Linus Chow -- Directories and appendices -- WfMC structure and membership information -- Glossary of social BPM terms -- Author appendix -- Index -- Further reading : BPM and worflow